6. Garage Repair Shop Subscription

The Garage for Repair Shops platform, provided by 365 Solutions Group, is offered through subscription plans with no long-term commitment, subject to the pricing, features, limits, and commercial conditions presented at the time of purchase.

6.1. Nature of the Subscription

By subscribing to a paid Garage plan, the customer enrolls in a recurring subscription intended to provide continued access to the platform, data storage, account history preservation, infrastructure availability, updates, security, operational support, and other features associated with the selected plan.

The subscription is not dependent on the frequency of platform usage. Therefore, failure to use the system for any period does not constitute automatic cancellation of the subscription and does not exempt the customer from payment obligations while the subscription remains active.

6.2. Payment and Recurring Billing

Subscription fees are due while the subscription remains active, according to the selected plan. Prices, features, limits, and commercial conditions may vary depending on the chosen plan and the conditions in effect at the time of purchase or renewal.

Failure to use the platform during a billing cycle does not, by itself, entitle the customer to discounts, refunds, credits, compensation, or reimbursement, as the subscription continues to provide access to infrastructure, stored data, account history, contracted features, and operational resources.

6.3. Customer Cancellation

The customer may request cancellation of the subscription at any time through the official support channels provided by 365 Solutions Group.

Once cancellation is confirmed, future recurring charges will be stopped. However, any outstanding, overdue, or previously incurred charges shall remain payable.

Cancellation does not automatically entitle the customer to a refund of amounts already paid, except where required by applicable law, in cases of verified service failure, or under a specific commercial policy communicated by 365 Solutions Group.

6.4. Non-Payment and Suspension of Access

In the event of non-payment, payment delays, or failure to renew a subscription, 365 Solutions Group may, at its sole discretion and without prior notice, suspend all or part of the contracted services, including but not limited to: (i) account access; (ii) platform functionality; (iii) data storage; (iv) document generation; (v) messaging services; (vi) access to account history; and (vii) any other features or services provided by the platform, until all outstanding amounts have been settled.

Suspension due to non-payment does not immediately cancel the subscription. During the suspension period, the account may remain associated with the customer, and 365 Solutions Group may continue to retain account data, service records, photos, documents, and related information in accordance with applicable laws and the Privacy Policy.

The preservation of such data, infrastructure, and account availability is considered part of the services covered by the active subscription.

6.5. Cancellation Due to Non-Payment

If outstanding amounts remain unpaid after 2 (two) complete billing cycles, the subscription may be automatically canceled by 365 Solutions Group without additional notice.

Cancellation due to non-payment may result in the loss of access to the account, features, promotional conditions, benefits, and any resources associated with the previously subscribed plan.

If the customer wishes to use the Garage platform again after cancellation due to non-payment, a new subscription may be required under the plans, prices, limits, commercial conditions, and terms in effect at the time of the new subscription.

6.6. Account Reactivation

If the customer wishes to reactivate a suspended account before permanent cancellation, payment of all outstanding balances may be required to restore access and preserve account history.

Alternatively, at the sole discretion of 365 Solutions Group, the customer may be permitted to subscribe to a new plan, subject to current commercial conditions, without any guarantee of recovery of previous data, settings, configurations, benefits, or account history.

6.7. Changes to Plans, Pricing, and Conditions

365 Solutions Group may modify subscription plans, pricing, limits, features, and commercial conditions, provided reasonable prior notice is given through available communication channels, while respecting rights already acquired during the active subscription period and applicable legal requirements.

7. Data Protection and Privacy

365 Solutions Group processes personal data in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR), the Brazilian General Data Protection Law (LGPD), and other privacy and data protection laws that may apply in the jurisdictions where our services are offered.

Personal data may be used for service delivery, user authentication, technical support, operational communications, billing, platform security, fraud prevention, legal compliance, and continuous service improvement.

7.1. Data Subject Rights

Subject to applicable laws, users may have the right to:

a) Request confirmation that personal data is being processed;

b) Request access to personal data;

c) Request correction of inaccurate or outdated information;

d) Request anonymization, restriction, or deletion of unlawfully processed data;

e) Request data portability where applicable;

f) Request deletion of personal data, subject to lawful retention obligations;

g) Withdraw consent where processing is based on consent;

h) Request information regarding data sharing practices.

Requests may be submitted through the official support channels provided by 365 Solutions Group.

8. Data Retention and Deletion

After cancellation of the account or subscription, 365 Solutions Group may retain data, documents, records, service history, repair orders, images, and other information associated with the account for up to 90 (ninety) days, for the purpose of enabling possible account reactivation, responding to user requests, resolving disputes, and complying with legal, regulatory, tax, or contractual obligations.

After this period, the data may be permanently deleted, without the possibility of recovery, except where applicable law requires retention for a longer period.

The retention of data after cancellation does not constitute a permanent storage obligation by 365 Solutions Group.

9. Service Availability

365 Solutions Group uses reasonable efforts to maintain the availability, stability, and security of its systems; however, it does not guarantee uninterrupted, continuous, or error-free operation.

Temporary interruptions may occur due to scheduled maintenance, updates, infrastructure failures, unavailability of third-party services, telecommunications issues, cyberattacks, force majeure events, or circumstances beyond the company’s reasonable control.

10. Limitation of Liability

365 Solutions Group shall not be liable for loss of profits, loss of revenue, loss of business opportunities, indirect damages, consequential damages, or losses arising from improper use of the platform by the user or third parties.

Where legally recognized, the total liability of 365 Solutions Group shall be limited to the amount effectively paid by the customer during the 12 (twelve) months preceding the event giving rise to the claim, subject to the limitations permitted by applicable law.

Nothing in these Terms excludes any rights that cannot be legally limited or excluded.

11. Backup and Responsibility for Information

365 Solutions Group adopts security, redundancy, and backup mechanisms compatible with the nature of the services provided.

However, the user acknowledges that they are responsible for maintaining their own copies of documents, reports, records, repair orders, photographs, and any other information considered essential to their operations, and should not use the platform as the sole means of storing critical data.

12. International Data Transfer

Considering the global nature of the infrastructure used by the platform, data may be stored, processed, or transferred to servers located in different countries, including Brazil, the United States, the European Union, or other locations used by infrastructure, hosting, storage, communication, and data processing providers.

365 Solutions Group will adopt reasonable measures to ensure that such transfers comply with applicable data protection requirements.

13. Applicable Law and Jurisdiction

These Terms of Use shall be interpreted and applied in accordance with the laws applicable to the legal relationship established between the parties.

For users located outside the country where 365 Solutions Group operates, mandatory consumer protection, privacy, data protection, and other legal provisions required by applicable local law may additionally apply.

Any controversies, disputes, or claims arising from the use of the platform shall be submitted to the competent court, authority, or body as determined by the applicable law in each specific case.

14. Your Rights

The user may close their account at any time. We may also suspend accounts in cases of misuse or violation of these Terms.

15. Changes to the Terms

These Terms may be updated from time to time. The updated version will be communicated through the channels made available by the platform.

16. Contact

Questions? We are available at:
📧 support@g365.app